ALL SALES ARE FINAL

Due to the made-to-order nature of our products, all sales are final unless item received is faulty. We do not offer cancellations past 24 hours of purchase or shipping. Neither returns, refunds, or exchanges for change of mind, incorrect sizing selections, or customer preference.

Please ensure all order details are correct before completing your purchase.

All garments are handmade and produced to order.

Production time is typically 7 - 14 business days before shipment. During collection launches, promotional periods, or high order volumes, production times may be extended. Any timeframes provided are estimates only and may vary depending on demand.

Selecting express shipping at checkout does not expedite production. Express shipping applies only once your order has been completed and dispatched.

SHIPPING & DELIVERY

Estimated delivery times after dispatch:

• Australia Standard Shipping: 3–7 business days
• Australia Express Shipping: 1–3 business days
• International Standard Shipping: 7–25 business days
• International Express Shipping: 4– 12 business days

Please note that delivery estimates are provided by shipping carriers and are not guaranteed.

Once an order has been dispatched, we are not responsible for shipping delays, lost parcels, customs delays, or issues caused by the courier service.

We do not deliver to PO Box addresses where courier restrictions apply

EXCHANGES & FAULTY ITEMS

We take pride in the quality of our garments. If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days of delivery at returns@estheriabyesther.com

To be eligible for an exchange or replacement:

• The item must be unworn, unwashed, and in its original condition.
• All original tags, packaging, and accessories must be included.
• Proof of purchase and photographs of the fault must be provided.

Approved exchanges will be processed once the original item has been received and inspected.

Items returned without prior approval may not be accepted.

RETURN SHIPPING

If a return is approved due to a manufacturing fault or an incorrect item sent, we will provide instructions for returning the product.

Customers are responsible for return shipping costs unless the item is confirmed to be faulty or incorrectly supplied.

We recommend using a tracked shipping service for all returns, as we cannot guarantee receipt of returned items.

CUSTOMS, TAXES & DUTIES

International customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their country's customs authority.

We are not responsible for delays, charges, or actions taken by customs agencies.

SUSTAINABILITY

We are committed to reducing our environmental impact. Our packaging is selected with sustainability in mind and, where possible, uses recyclable or reusable materials.

We encourage customers to reuse or recycle packaging responsibly after receiving their order.

By placing an order with us, you acknowledge that you have read and agreed to this policy.