PROCESSING TIMES

All orders are handmade and produced to order.

Please allow 7 – 14 business days for production before your order is shipped. During collection launches, sales periods, or high-volume order periods, processing times may be extended.

Once your order is complete, you will receive a shipping confirmation email with your tracking information.

Please note that selecting Express Shipping does not reduce production time. Express Shipping applies only after your order has been dispatched.

SHIPPING WITHIN AUSTRALIA

All Australian orders are shipped via Australia Post.

Estimated delivery times after dispatch:

Standard Shipping

• 3–7 business days

Express Shipping

• 1–3 business days

Delivery times are estimates provided by Australia Post and may vary depending on your location and seasonal demand.

INTERNATIONAL SHIPPING

International orders are shipped via Australia Post International services or a trusted courier partner.

Estimated delivery times after dispatch:

International Standard Shipping

• 7–25 business days

International Express Shipping

• 4–12 business days

Delivery timeframes vary by destination country and customs processing times.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a confirmation email containing tracking details.

Customers are responsible for monitoring their shipment using the tracking information provided.

INCORRECT SHIPPING INFORMATION

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, additional shipping fees may apply before the order can be resent

LOST, STOLEN OR DELAYED PARCELS

Once an order has been handed over to Australia Post or the selected courier, responsibility for delivery rests with the shipping provider.

We are not liable for:

• Lost or stolen parcels

• Delivery delays

• Customs delays

• Parcels marked as delivered by the carrier

If you experience a delivery issue, we recommend contacting Australia Post directly with your tracking number.

CUSTOMS, DUTIES & TAXES

International customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their local customs authority.

These charges are not included in our product or shipping prices and must be paid by the customer where applicable.

We are not responsible for delays caused by customs processing.

SHIPPING RESTRICTIONS

We reserve the right to cancel or refuse orders to locations where shipping services are unavailable or unreliable.

Some international destinations may experience longer delivery times due to local customs procedures or carrier restrictions.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.